Regular monitoring of records management, and an organisation-wide program for information governance (encompassing records, information and data), is beneficial for all public offices.

When you send or receive a text or short message service (SMS) message for work purposes, it is a State record. This means it must be captured, maintained and disposed of in accordance with the State Records Act 1998.

Education and training in recordkeeping is relevant to all records and archives workers in the NSW public sector. Undertaking further education is a means to advance your position, improve your skills and learn more about recordkeeping in today's rapidly evolving business environment. Whether you have learnt 'on-the-job' or already hold a formal qualification, there are a wide array of opportunities available for furthering your knowledge or obtaining additional qualifications.