Data driven approaches to customer service: What we need to consider

Dr. Ian Opperman, NSW Government Chief Data Scientist and CEO of NSW Data Analytics Centre (DAC) provides an overview of current initiatives and evolving strategies. He also discussed the "Safe Data: Personal Information Factor" and the Privacy-Preserving Data Sharing Framework: Quantified "Five Safes."

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State Records NSW pays respect to the Traditional Custodians and First Peoples of NSW, and acknowledges their continued connection to country and culture.