Training Resource Centre

We offer a number of free online training modules on records management and recordkeeping in the NSW public sector.

The courses are in HTML and can be viewed by standard browsers. We recommend that, where possible, you use the latest version of Google Chrome. If you have any difficulties in accessing the modules or if you have suggestions for further online courses please contact us.

Check our Terms and Conditions for information about copyright conditions attached to the online modules or if you wish to adapt or modify modules and/or provide them within your learning management system.

Online modules

Modules for Managers

Role of the Senior Responsible Officer »
Time required: 15 minutes
The Senor Responsible Officer (SRO) is the person in an organisation who has been assigned strategic responsibility and oversight of records and information management.  This online module explains in detail what a SRO is, what is expected of them and why the role is important.  It also provides guidance to assist the SRO to perform their role.

Recordkeeping and you: supervisors and managers »
Time required: 20 minutes
This online module assists all supervisors and managers in the organisation to understand their recordkeeping responsibilities when working for the NSW government.

Modules for records managers and staff

Framework for records and information management in NSW »
Time required: 20 minutes
This online module assists records managers and staff in records and information management roles understand the legislative, policy and business frameworks for records and information management in the NSW public sector.
Updated: May 2017

Recordkeeping concepts »
Time required: 30 minutes
This online module assists staff in records and information management roles, who are new to records and information management, to understand key records management concepts.  These concepts provide an essential foundation for managing records in the NSW public sector.

Digital recordkeeping concepts »
Time required: 30 minutes
This online module assists managers and staff in records and information management roles understand digital recordkeeping concepts. These concepts provide an essential foundation for managing digital records in the NSW public sector.

Email management – Part A » and Email management – Part B »
Time required: 30 minutes each
This online module assists records managers and staff of records management units to understand best practice in relation to the creation, capture, management, storage and disposal of email. It explores legal and other issues in email management and provides advice on strategies to improve the management of email in the organisation.

Modules for all staff in the organisation

Recordkeeping and you »
Time required: 20 minutes
This online module assists all staff in the organisation to understand their broad responsibilities for making and managing records when working for the NSW government.

Note: This module is largely based on the National Archives of Australia's Keeping the Knowledge elearning module. Copyright for this material is held by the National Archives of Australia. See the Terms and Conditions specific to this module for more information.

Your responsibilities for managing email » 
Time required: 20 minutes
This online module assists all staff in the organisation to understand their broad responsibilities for managing email, particularly email messages that need to be saved and kept as records. It is designed to be used in conjunction with an organisation’s specific policies, procedures and business rules on email management.

Briefing sessions and workshops

Occasionally NSW State Archives and Records offers briefing sessions and workshops on various topics, such as recordkeeping and business systems.
Those interested in briefings or workshops are encouraged to subscribe to our newsletter, For the Record, or to attend our Records Managers’ Forums. These are two ways we regularly communicate with clients regarding new developments and training opportunities.

Terms and conditions

Copyright

The online modules are subject to copyright under the Copyright Act 1968 (Commonwealth), and copyright is owned by the State of New South Wales through the State Records Authority NSW.

NSW public offices are free to use, adapt or modify the online modules to suit their needs providing that the following conditions are met:

• the existing, adapted or modified content is not used for commercial purposes or for sale
• the copyright notice "© State of New South Wales through the State Archives and Records Authority of NSW” is included in all uses
• public offices do not supply the modified or modifiable versions of the modules to a third party without the prior written permission of NSW State Archives and Records
• any adaptations or modifications do not change the meaning or intent of the content
• any adaptations or modifications remain in keeping with best practice and NSW Government policy as articulated by NSW State Archives and Records standards and guidelines.

Enquiries or requests for permission regarding all other uses should be directed to the:

If you are not modifying content and wish to publish an entire module to another website, we prefer you to make a direct link to our website to ensure the latest version is always displayed.

This copyright statement does not apply to any third party works appearing in the Material.

Terms and conditions for "Recordkeeping and you" module

The "Recordkeeping and you" module has slightly different terms and conditions as copyright for the majority of content rests with the National Archives of Australia. The NAA has agreed to allow NSW public offices to use, adapt or modify the online modules to suit their needs providing the following conditions are met:

• the existing, adapted or modified content is not used for commercial purposes or for sale, such as training for a fee
• use of modification of National Archives' material is fully acknowledged
• the module will not be provided to a third party.

State Records NSW also requires that:

• any adaptations or modifications do not change the meaning or intent of the content
• any adaptations or modifications remain in keeping with best practice and NSW Government policy as articulated by NSW State Archives and Records standards and guidelines.

Enquiries or requests for permission regarding all other uses should be directed to the Manager, State  Records NSW (see contact details above).

Customisation

If a NSW public office wishes to customise these modules for their particular needs (e.g. to refer to organisational policy and guidelines) they will need to:

• have an online training package that is SCORM or AICC compliant
• contact us to obtain the module in a suitable modifiable format.

Please note: State Records NSW provides the available course content only and will not undertake any customisation of modules for organisations.

State Records NSW will keep the modules available on the e-learning page as up-to-date as resources allow. Organisations are responsible for monitoring changes to these modules and keeping their own versions up-to-date.

Tracking usage

We do not track usage of our online modules beyond keeping statistics at an aggregated level.

Revised September 2017, revised August 2018, updated March 2019