Case Studies

Case studies include

• Digitisation on a grand scale: The National Film and Sound Archive
• Preserving oral history: Department of Services Technology and Administration

The Department of Premier and Cabinet (DPC) is the lead agency for a number of NSW Government programs and services. This case study outlines DPC’s Electronic Document and Records Management (EDRM) Program strategy and the successes the EDRM team has had to date in transitioning their organisation to a fully digital operating environment.

The NSW Self Insurance Corporation (SICorp) manages the NSW Government’s self insured assets and liabilities. This case study describes a series of improvements implemented by SICorp to consolidate and streamline its information management processes to add value and improve organisational performance.

This case study describes a business process digitisation program introduced by the NSW Police Force. It involves the digitisation of invoices and the integration of SAP with their EDRMS to bring about business process improvement, cost savings and the effective management and disposal of accounts payable records.

The Council introduced a business process digitisation program in 2008 for private certification files and conducted a back-capture digitisation project to digitise existing files. This case study describes these initiatives, which have increased process efficiency and reduced costs.

This case study describes a pilot and a number of subsequent back-capture projects organised by Housing NSW and outsourced to service providers. It involves the large scale digitisation of client files.

This case study looks briefly at a number of both business process digitisation programs and back-capture digitisation projects being undertaken at the Western Sydney University. The key message of this case study is that planning for digitisation needs to involve determining the business drivers for each project/program and the particular needs of the records. These must inform chosen digitisation approaches, specifications and other requirements – there is no ‘one size fits all’ solution.

This case study describes a pilot business process digitisation project involving the human resource management records of the NSW Department of Education and Communities. The project highlights the importance of project management and change management for business process digitisation and demonstrates how careful planning can facilitate the automation of metadata collection.

This case study describes a pilot project to determine whether SharePoint 2010 could meet Council’s document and records management needs as well as introduce improvements to Council’s information management practices.

This case study describes a project to implement SharePoint 2010 as the Police Integrity Commission’s document management system.