State Records NSW conducted its second annual Recordkeeping Monitoring Exercise in 2023. The Exercise requested public offices in NSW to assess and rate the maturity of their recordkeeping.

The “State of recordkeeping in NSW” report includes the aggregate/summary results of the monitoring exercise. The results can be used for benchmarking against the rest of the jurisdiction or by ‘public office type’.

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Key findings

278 public offices participated in the annual Recordkeeping Monitoring Exercise in 2023, up from 247 in 2022.

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This represents a response rate of 74% in 2023, up from 65% in 2022. Those who did not submit are listed at Appendix A.


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38% of participating public offices in 2023 have scores which identify them as ‘mature’ in their records management, up from 30% in 2022.

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In 2023, the overall records management maturity score is 2.79 out of 5, up from 2.67 in 2022.

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Five assessment questions are now above baseline compliance (Question 3 on Senior Responsible Officer for records management, Question 10 on Security & Protection of records, Question 14 on Systems Design, Question 15 on Create, Collect, Capture, and Question 16 on Storage of records).

The three lowest scoring assessment questions are Question 8 on Outsourcing & contracts, Question 9 on Performance monitoring, and Question 18 on Transfer to the State Archives Collection.


State Records NSW thanks public offices for their cooperation and participation in the Recordkeeping Monitoring Exercise. We will use the results and extensive comments provided by public offices to prioritise our efforts for assistance and guidance during the 2023-2024 financial year.


Recordkeeping Advice